Bloom Perfumery General Terms and Conditions
Please read this carefully. By making a purchase by the means described below you are agreeing to the Terms and Conditions of Bloom Perfumery.
This document was most recently updated on 21 January 2021.
1.1 Bloom Perfumery Ltd ("we", "us" or "our") operates a boutique located at 4 Langley Court WC2E 9JY London ("in store", "the store") and a website at bloomperfume.co.uk and bloomperfume.com ("online", "websites"). All purchases made in store or on the website are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given purchase will be those in effect at the date of your order or specific use.
1.2 We sell goods only to end-users and reserve the right to limit the number of pieces sold to one customer at one time in store or online. In a single order it will be possible to buy three pieces of each particular item in each particular size and concentration.
1.3 Orders can be placed in store, on the website at bloomperfume.co.uk, or by telephone (a mail order).
1.4 At the moment we only ship to the debit or credit card's billing address for orders placed over the phone.
1.5 We can process orders for anywhere in the UK and we also ship to EU. Please refer to paragraph 2 'Prices and shipping' for more information.
1.6 We will confirm acceptance of your order placed online either by message on the website immediately after you have confirmed your order, or by us sending an email to the address you have provided to us.
1.7 Should you need to cancel an order placed online, you will need to call us on +44 (0) 207 240 0338 or write to email@example.com and we will refund your payment. If the order has already been dispatched we are unable to do this and you will have to follow the returns process once it has been delivered to you.
1.8 We reserve the right to terminate any transaction that we believe to be fraudulent or not genuine. We may explore legal action in the event of criminal activity.
1.9 Bloom Perfumery credit notes and gift certificates can be redeemed in store only.
1.10 All items sold and shipped to customers are new and unused. Some perfume producers have stopped using plastic/cellophane and use other means of making packaging tamper proof (seals, bands, paper sleeves, etc.) This is becoming a trend. We do not accept complaints such as “there was no plastic wrapping on my perfume, I think it is not new”. We endeavor to put extra notes in the shipments explaining the producer plastic policy when circumstances and workload permit.
We deliver worldwide.
Prices of products and services
The prices stated on the website will be inclusive of any VAT payable and are displayed in £(GBP).
Delivery. Options for courries, cost, timing and other details
If you country is not among destinations to which perfumes over 1 ml can be delivered we still can organize special cargo shipping on a case to case basis for large orders. Please write to firstname.lastname@example.org with a delivery address and items you are wish to purchase so we can prepare a quote.
Customs, duty and taxes.
For customers from outside EU DHL will take care of the customs formalities. Certain countries do not have any taxable levels in terms of value of goods you can import, some place quite a high threshold, some are very strict. Please check with your relevant national authorities. In terms of VAT, DHL will be arranging payment when necessary, and in these cases you will get your VAT back from us if you have paid it to the customs authorities in your country.
Customers from EU, with the exception of Norway, Switzerland, and Iceland do not pay any duties or taxes.
Royal Mail tracking: http://www.royalmail.com/track-trace
Other definition of a working day
By a working day we mean Monday, Tuesday, Wednesday, Thursday and Friday. Orders placed after 12.00 will be shipped next working day if the express courier option is selected. Thus orders placed on Friday after 12.00 are shipped on Monday. For Royal Mail delivery times vary from 2 to 7 days depending on if there’s a weekend interfering as well as on how busy the post office was on the day we took post there and if they were able to process it same day.
Dependent on the volume of orders and business in store Bloom Perfumery cannot always guarantee that orders received will be posted that same business day; however we endeavour to post all orders received within 1-2 working days regardless of the delivery option selected.
We offer customers the option of backordering fast-selling items. Some products are very popular and may become out of stock very quickly. However, when we know that the new stock is on its way we offer online shoppers the convenience of placing a backorder: meaning we will ship the order as soon as the new stock arrives.
Usually, a product on backorder will be shipped within 7-10 working days and the customer won’t need to check the website continuously to see if a particular product is back in stock.
Please note that if you are ordering several items some of which are on backorder we will only ship the order when it’s complete and all items come in stock. To get the items available for immediate delivery faster please order them separately from items on backorder (as these take 7-10 days to ship).
We endeavour to ensure your purchase reaches you intact and not faulty, if on the rare occasion your order arrives faulty or damaged, please contact us by calling the shop on +44 (0) 207 240 0338 or write to email@example.com to resolve the issue.
3. Methods of payment
3.1 Apart from when in store, all payment must be made with either a debit or credit card and PayPal. In store we also accept cash and Bloom Perfumery gift certificates and credit notes issued in store.
3.2 The debit and credit cards accepted by us are those listed on the web site on the date on which your order is placed.
3.3 You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
We offer a return policy of 28 days granted the original product packaging remain intact and not tempered with. Your returned goods need to be sent to 4 Langley Court, Covent Garden, London, WC2E 9JY. Please allow 5-10 days after we have received your products for the refunded money to enter your account. We will keep you updated of this process as it is happening. Please also include your invoice as proof of purchase.
In no circumstances can we offer a refund, a credit note or exchange goods that have been tampered with, opened or used (unless they are faulty). For this reason we strongly recommend that you make use of the sampling service while purchasing a perfume. So that you can test a small amount in a sample before compromising the integrity of the original product packaging. Once opened, perfumes cannot be returned for subjective reasons.
We do not accept returns of samples.
Please note that you are responsible for packing the returns well and we won’t be able to accept back goods damaged on their way back to us because they have not been cushioned well or at all.
If you simply changed your mind and wish to return your purchases, the cost of shipping the goods back will have to be covered by yourself.
In the very rare circumstances when the goods might have some manufacturers fault we will organize a pick up by DHL at no cost to you (this excludes orders shipped by Royal Mail). Once such returns reach us we will start an investigation and contact the manufacturer. These cases are dealt on one by one basis and you will be updated on the progress.
Please note that dropping a glass bottle and smashing it does not qualify as manufacturer’s fault. Perfume bottles are fragile objects and require careful and considerate handling and when dropped they break.
Plastic/celophane wrapping not present - please see pharagraph 1.10.
4.1 UK VAT refunds on orders delivered to outside of the EU (and also Norway, Guernsey, Jersey, etc.)
If your order is going to an address outside of the EU and also Norway, Switzerland, Guernsey and Jersey you are entitled to the refund of the UK VAT.
This refund can be processed by us within a month after your order gets delivered. You will see the amount of tax when you check out and in the order delivery note.
We can return the tax by PayPal and to cards for accounts in £. If you paid by card and from an account in any other currency (but not £) we can only process the refund over the phone. Please call our London store: +44 (0) 207 240 0338.
Alternatively we can issue a discount code for the amount of the refund. You will be able to use this code/credit for your next orders.
5. Online Privacy
6. Special offers discounts and promotions
6.1 From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded.
6.2 As a general rule, discounts from different promotions cannot be combined and added up. Only one discount can be applied at a time to online orders and/or purchases in store, this will always be the highest discount available. For example, if you have a promo code giving a 10% discount and there’s an ongoing 20% off sale then only the higher 20% discount can be used.
6.3 We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to availability of the stock, we will honour at the offer price any order placed by you before an offer ends, or is amended or withdrawn.
6.4 We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.
7. Sampling service
As is often the case with complex, layered perfumes, a customer may need hours, if not days to fully appreciate and decide on a fragrance. Bloom Perfumery offers an opportunity to purchase small samples of perfume for you to take away and try, they range from 1 to 1.6 ml, depending on concentration and are subject to availability. The amount of samples is limited to 1 sample of each particular fragrance, per customer, at a time. Bloom Perfumery does not sell decanted perfume i.e. divide volumes as provided by a manufacturer into lesser volumes. Therefore, selling more than one sample of the same fragrance to one customer at any single time is against our policy. We leave it to our discretion to cancel continuous repetitive orders of samples of the same perfume(s). A refund will be made in due course in this case.
In case when perfume houses provide free samples we reserve the right to limit the number of free samples to 5 unique items (i.e. they have to be samples of different perfumes) per customer in order be fair to other customers.
Free samples are subject to availability and are only available in store at 4 Langley court. If certain items are unavailable or have never been available in the first place and Bloom Perfumery has to produce a sample — this service comes at a fee.
With online sample orders we limit the number of samples to 10 per account per month and to one sample of any particular product per order (that applies to skincare and make-up as well). There are several reasons for that. Firstly, although we believe in ‘try-before-you-buy’ in case of beautiful complex fragrances, 10 unique samples can last you well beyond a month.
Secondly, as mentioned above we are a perfume boutique, not a decant service. Our samples are priced very reasonably and are there only to help customers to make up their mind before committing to a large bottle. We leave it to our discretion to cancel continuous regular orders of dozens of identical samples going to the same postal address.
We do not accept returns of samples.
Sample pack subscriptions
It’s possible to subscribe to monthly supplement of perfume samples delivered by post.
Subscription includes 12 samples packs (the number of samples and particulars are specified in each subscription) which a customer will receive monthly starting from the month following subscribing.
In case a customer wishes to unsubscribe a credit note will be issued calculated on a pro-rata basis according to the remaining number of months.
The sample packs will be formed according to season, best sellers statistics and gender (if the latter option is specified and requested by a customer).
A Nose-members Only Club enabling customers to get decants of perfumes from Bloom Perfumery’s collection of niche houses twice a month for 6 or 12 months.
The perfumes members can pick from are subject to 1) availability, 2)brands’ policy (some require stockists not to ever make samples/decants of their perfumes), 3) also pure extraits by .vero.profumo., Anna Zworykina’s perfumes, oil based and solid perfumes are not available to club members for technical reasons.
The membership doesn’t expire in six or twelve months if you cannot pick up you decants for some time. Rather than having to get a certain number of decants within a certain time period you buy the option of getting 12 or 24 perfumes but no more often than twice a month.
We reserve the right to add to the club’s terms and conditions as the service develops, but changes will only affect members joining after the changes have been introduced.
8. Important safety instructions while handling candles
Please read carefully before handling a candle.
A lit candle is a live flame. Keep it out of reach of children and pets. Burn away from flammable material such as paper, wood, plastic, synthetic or natural fabric, etc.
Do not set in a draft.
Never leave the burning candle unattended.
Do not burn your candle all the way down and always leave at least 5 mm of non-molten wax at the bottom.
Allow a minimum of 50cm overhead clearance.
9.1 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
9.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website or on the Bloom Perfumery Facebook, Instgram and Pinterest pages shall remain at all times vested in us. You are permitted to use the material data and content only for your personal use in placing orders through the website, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the website without our prior written permission. Scentomatic Ltd may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the www.bloomperfume.co.uk website.
9.3 These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.
9.4 The registered company address for Bloom Perfumery Ltd is: 45-51 High Street, Reigate, Surrey, RH2 9AE . The company registration number is 07897496.